New Member and Some RAZR 2 V8 Questions

First of all, just wanted to say hi. I stumbled across this forum while researching the Blackberry Curve 8900 and decided to join. I've been happy with T-Mobile so far. On to the main reason for my post.

I've had my RAZR 2 V8 since November and something about the phone bothers me. Two things actually. The first is the hinge. When I open the phone, when it reaches a certain point (just over halfway open) the spring seems to become very weak. It seems floppy almost. When it's in the full open position it takes a very very light push to close it. When closing it, it snaps closed with strong tension. I'm used to the springs on my old net10 W375 and more recently the W490. The springs on both of those phones snap open and closed with quite a bit of force; just what I like.

The second issue I have is the screen when I open the phone. It takes 1.5-2 seconds to come on. More of a nuisance, but I paid full price for this phone, so I'm picky. Should I exchange the headset (warrantied through T-Mobile)? Or is the nature of the V8? What's sad is that this is my second V8 as the first required an obscene amount of pressure when pressing the left arrow/selection key to register a button press. I'm a bit disappointed with the build quality of this phone. I'll be getting a razr V3i soon as the displays I played with all had the strong springs I prefer.

I had a problem with my ROKR E8 too; the backlight was very visibly off center. The replacement sent didn't have the issue but again, I'm disappointed with moto's build quality or more accurately, quality control (or lack thereof). Is this what I have to look forward to with moto? The W375 is one of the most solidly built phones I owned. It's bothersome to see quality declining.

Thanks for listening to my rant and thanks in advance to any V8 users who can chime in with their experience. 

HEY! Welcome to TMoNews!!!


Did you purchase (or get the phone free) through our telesales department?

I got it online with an added line of service. I paid $150 after the web discount and rebate. I really love the phone aside from the mentioned issues. I'm really disappointed with Moto at this point. The hinge is one thing they should have left alone functionality wise.

Well here are your options (you are talking to the right guy, this is what I deal in all day):

Call in to web sales/ telesales support (phone number is in the number list I posted)...  tell them you are having issues with your phone you would like to do an exchange. Luckly you did this through my.tmobile which means you have a larger number of phones (that are free) that we can exchange it for if you don't want to pay for a phone.

Now we can either bill the new phone (if you want to pay for a new phone and/or get the same phone) to your account, or we can charge you on your card.

once you recieve the new phone in the mail, you can send us back the old phone, and once we have it in our wear house we will start the credit back to you, this can take up to thirty days... if for some reason you do not reieve yoru credit in 30 days you can call into telesales to have us issue it for you. If you billed the phone to your account after the credit has been posted, it can take up to 2-3 billing cycles for the credit to show.

If you have any other questions about how exchanges work feel free to ask me


PS: IF YOU DO AN EXCHANGE PLEASE KEEP YOUR OLD SIMCARD!!!!

Thanks a lot for info. I think I'll just go ahead and exchange it; can't hurt anything to try.
I'll get the ball rollin later this morning.

Again, thanks for the info. Reps like you are why I love T-mobile.