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tainasgift
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« Reply #20 on: December 18, 2008, 12:14:30 am » |
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hahahaha i love your posts. they are always so awesome.
lol u r really funny. =] u always put a smile on my face =]
Yea this place wouldn't be as cool if you weren't here  Thanks +1 for being taina. Nice, funny, etc |
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knytphal
First to TmoNews 1337!!
OLOL I'm in ur kitchn makin posts!!
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« Reply #21 on: December 18, 2008, 01:08:44 am » |
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That is pretty awesome news. I would also not be shocked to see the price of the phones go up by 20 bucks though. At least. But hey, at least we no longer have to pay to upgrade!  |
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bk1
I AM a cellphone, plz use me
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« Reply #22 on: December 18, 2008, 01:26:42 am » |
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As I announced it in the stores the reps that were there actually cheered and I Personally whooped out a "HALLALUJAH!!!!" That is pretty awesome news. I would also not be shocked to see the price of the phones go up by 20 bucks though. At least. But hey, at least we no longer have to pay to upgrade! It is easier to sell a higher priced handset than an upgrade fee... |
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Some Dude
Super Star
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« Reply #23 on: December 18, 2008, 04:55:48 am » |
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If they raised the prices it would have to be for new customers too since the prices mirror each other in almost every case. Now what you could see is an end to any upgrades that were cheaper than new pricing. For example right now the Nokia 5310 is free on a fully eligible upgrade vs. $20 for new customers.
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Kickstar13
I'm a V.I. friggin' P.
Forums Moderator
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Future Phone(s): Nexus One (Google Phone),HTC HD2, Nokia N900
Current Plan: Family $49.99 600 mins unlimited: Nights, Weekends, and Mobile to Mobile! Plus 2 Additional Lines $9.99 each, plus $9.99 Web2Go(Unlimited Data) Also 10% Business Discount
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« Reply #24 on: December 18, 2008, 05:53:01 pm » |
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As I announced it in the stores the reps that were there actually cheered and I Personally whooped out a "HALLALUJAH!!!!" That is pretty awesome news. I would also not be shocked to see the price of the phones go up by 20 bucks though. At least. But hey, at least we no longer have to pay to upgrade! It is easier to sell a higher priced handset than an upgrade fee... Yea lol. Im really happy too that tmobile took these upgrade fees off. |
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SiI3nt
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« Reply #25 on: December 19, 2008, 07:50:25 am » |
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It's great that they finally got rid of that crazy fee.
What is an RSM? I tried calling Customer Care to ask about getting the $18 refunded since I am within my remorse period, but I was denied. I JUST upgraded my phone on this Sunday that passed.
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bk1
I AM a cellphone, plz use me
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« Reply #26 on: December 19, 2008, 08:11:03 am » |
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rsm equals retail store manager
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covert
TmoNews Groupie
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« Reply #27 on: December 19, 2008, 05:39:54 pm » |
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It's great that they finally got rid of that crazy fee.
What is an RSM? I tried calling Customer Care to ask about getting the $18 refunded since I am within my remorse period, but I was denied. I JUST upgraded my phone on this Sunday that passed.
call back... tell them it's in streamline to credit back the $18 if upgrade was between dec 4th-17th "14 day price protection – For customers that call in and inquire, Care is empowered to credit back the $18 upgrade fee (on a reactive basis) for upgrades from December 4 through December 17. California customers will be given credit if they were charged within 30 days. " |
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Kickstar13
I'm a V.I. friggin' P.
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Karma: 313
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Current Phone(s): Unlocked & Jailbroken iPhone 3GS 32GB White (3.1.2 Firmware), Unlocked iPhone 3G 16GB White (3.1.2 Firmware)+Blackberry 8900+Motorola Razr 2 V8+Samsung Behold+Motorla Cliq+BlackBerry Bold 9700
Future Phone(s): Nexus One (Google Phone),HTC HD2, Nokia N900
Current Plan: Family $49.99 600 mins unlimited: Nights, Weekends, and Mobile to Mobile! Plus 2 Additional Lines $9.99 each, plus $9.99 Web2Go(Unlimited Data) Also 10% Business Discount
Posts: 20435
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« Reply #28 on: December 19, 2008, 05:46:57 pm » |
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It's great that they finally got rid of that crazy fee.
What is an RSM? I tried calling Customer Care to ask about getting the $18 refunded since I am within my remorse period, but I was denied. I JUST upgraded my phone on this Sunday that passed.
call back... tell them it's in streamline to credit back the $18 if upgrade was between dec 4th-17th "14 day price protection – For customers that call in and inquire, Care is empowered to credit back the $18 upgrade fee (on a reactive basis) for upgrades from December 4 through December 17. California customers will be given credit if they were charged within 30 days. " Yea also if they deny you again ask to speak with a supervisor. |
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tainasgift
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« Reply #29 on: December 20, 2008, 11:40:27 pm » |
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That's good news^^^.
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hahahaha i love your posts. they are always so awesome.
lol u r really funny. =] u always put a smile on my face =]
Yea this place wouldn't be as cool if you weren't here Thanks +1 for being taina. Nice, funny, etc |
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SiI3nt
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Current Phone(s): Blackberry 8320 Curve, Nokia 6301
Posts: 2
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« Reply #30 on: December 21, 2008, 12:41:32 pm » |
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It's great that they finally got rid of that crazy fee.
What is an RSM? I tried calling Customer Care to ask about getting the $18 refunded since I am within my remorse period, but I was denied. I JUST upgraded my phone on this Sunday that passed.
call back... tell them it's in streamline to credit back the $18 if upgrade was between dec 4th-17th "14 day price protection – For customers that call in and inquire, Care is empowered to credit back the $18 upgrade fee (on a reactive basis) for upgrades from December 4 through December 17. California customers will be given credit if they were charged within 30 days. " Cool. I tried calling care again and this time I spoke with a rep that issued the credit. Thanks! |
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Kickstar13
I'm a V.I. friggin' P.
Forums Moderator
Karma: 313
Offline
Time with T-Mobile: 7+ yrs
Current Phone(s): Unlocked & Jailbroken iPhone 3GS 32GB White (3.1.2 Firmware), Unlocked iPhone 3G 16GB White (3.1.2 Firmware)+Blackberry 8900+Motorola Razr 2 V8+Samsung Behold+Motorla Cliq+BlackBerry Bold 9700
Future Phone(s): Nexus One (Google Phone),HTC HD2, Nokia N900
Current Plan: Family $49.99 600 mins unlimited: Nights, Weekends, and Mobile to Mobile! Plus 2 Additional Lines $9.99 each, plus $9.99 Web2Go(Unlimited Data) Also 10% Business Discount
Posts: 20435
Need Help? Ask Away!
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« Reply #31 on: December 21, 2008, 08:03:27 pm » |
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It's great that they finally got rid of that crazy fee.
What is an RSM? I tried calling Customer Care to ask about getting the $18 refunded since I am within my remorse period, but I was denied. I JUST upgraded my phone on this Sunday that passed.
call back... tell them it's in streamline to credit back the $18 if upgrade was between dec 4th-17th "14 day price protection – For customers that call in and inquire, Care is empowered to credit back the $18 upgrade fee (on a reactive basis) for upgrades from December 4 through December 17. California customers will be given credit if they were charged within 30 days. " Cool. I tried calling care again and this time I spoke with a rep that issued the credit. Thanks! That's good to hear. I'm really glad that it worked out for you guys. =] Also welcome to the TmoNews community. |
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