Hello, I called up T-mobile's customer care today, I asked them if I can cancel the G1 data plan if i sell my phone. The rep said that I cant because it is a 2 year contract. So I am confused, how about if someone broke their phone and did not have the insurance they cant cancel their data plan? So they would be paying 25/35 a month for nothing?
Just call back and get a rep who isn't a moron. You can make whatever changes you want to your plan. The only thing your contract holds you to is keeping service active with T-Mobile, but you are not stuck with any plans or features.
This is why T-Mobile lost the JD Power Award this year. The service continues to go down hill as more and more reps don't know how to do their job and are too dumb or lazy to look up the right info, or at least ask their supervisor when they don't know. When I first got my G1, I had to call four
times to have the plan added because so many reps told me they couldn't add it to my employee plan, which was wrong.
But nonetheless, this person was wrong. Just call back and talk to a person who isn't retarded and you'll be good to go. If another person says this, ask for their supervisor.