I am with Tmobile for more than 2 years now. I am on Even more plus plan and my contract ended 2 months before.. I called them last week to get information on upgrade, etc.
I spent atleast 3 to 4 hours and spoke to 4 representatives. At the end of all this, the last CSR told me this :
a, only option that I have is to go to Value plan. I pay for the phone and get cheaper monthly bills + 2 yr contract.
b, I CANNOT go to classic plan and get full discount on phones. I have to terminate the line, wait 90 days to get to classic plan.
c, CSR agreed to apply a loyalty discount which will reduce the phone cost. I get $300 credit line, which would be split into 20 billing cycles and I pay the rest. I was not able to use it that day as SGS2 was not out that day.
SGS2 is out today and when I spoke to CSR, he told me
a, there is no way he can give the loyalty discount and allow me go on value plan.
b, I can go to classic plan, get regular discount on phone and pay as per the classic plan.
I am not sure why Tmobile is giving me conflicting information everytime I call them. Is there any policy behind all this?
Am I the one with this problem?
Thanks for your responses.