G2 Random Reboots?

I saw this on the T-Mobile forum, figured I post something here too.

Apparently, there is an issue with some G2s where the phone randomly reboots itself.  Some people have an issue where they can't get the phone to wake or turn on without pulling the battery.

I don't know how wide spread this is, but my phone has been doing the random reboots from day one. It did it 2-3 times a day. Usually while I was fiddling with it.  On Sunday, I did a factory restore and it stopped for a short time, but it's happening again.  I contacted T-mobile and they are sending me a replacement phone.  I don't know if it's the hardware or the software that is doing this. But it's just odd because not everyone is having this problem...which usually eludes to it being hardware related.

Another odd thing that happened to me today was, the phone screen went black and I couldn't turn it back on.  I had to pull the battery.

I reset it to factory default and I won't be installing software...but what's the point of having this awesome phone when you can't install popular software?

My nexus one does the same thing at times

My G2 rebooted itself right after I set it up initially.  I touched the screen and poof, with went dead.  It has happened 2x more since then, but it didn't happen on the last battery cycle.  My wife had it happen to her yesterday.  It smells like a driver issue to me, since it seems to reboot to the 'G2' screen and not the HTC screen, at least for us.

Is this the norm with Android, I know my BB will freeze up ocasionally, I was hoping that the Adroid 2.2 OS was better. Or is it just a smartphone problem, don't really see apple having that much problem.

Yes it can happen usually has to do w/ app crashes.

Kind of off topic, but is there a list of top apps the has a reputation of few or no crashes? So we can maintain a hassle free experience. Maybe ones TMO News has screened and approve the quality of the app?

I just thought I would update everyone.

I did a factory reset on my phone.  About 1 hour later, it rebooted on me.  This is without installing any 3rd party apps.  So I went ahead and installed everything I had on it before.

Strangely, the phone has been solid. Then again, I don't play with it as much as I did when I first got the phone, but it hasn't rebooted on me.

Strange.

Sounds like an OS bug, I just wish there was a stacktrace somewhere so that we can see what caused the issue.

A guy at the T-Mobile G2 forum posted that disabling the "autobackup/restore" setting seems to eliminate the problem(s).
Of course...could just be coincidence, but might be worth a try if someone is having issue and can't resolve it.

it does it to me every so often...just one of a few problems ive encountered after only a week -__-

It happened to me once.  After it happened I looked at the phone with a confused look, shook my head then went on about my day.

Omg +1 to the O.P.....can i get a O.T.A. here.

OP I'm having the same issues....I will try the sync, but doesn't that prevent the phone from syncing in the background?  Kinda pointless for a smartphone don't you think?  I also suffer from sever hinge issues...from the get go it's been kind floppy!

I called TMo on saturday (got the phone on friday) and they asked me to call back since the phone was not on their systems yet!!!

A guy at the T-Mobile G2 forum posted that disabling the "autobackup/restore" setting seems to eliminate the problem(s).
Of course...could just be coincidence, but might be worth a try if someone is having issue and can't resolve it.

Here's the problem with this solution.  That feature is a function of the OS. It should just work out of the box. As I mentioned, I did a factory reset and it still rebooted.  After I got the reboot, I decided to install all my apps again.  It was stable for 2 days, then as I posted the 2nd message in this thread, it locked up on me.

When I was talking to the tmo rep, she told me not to install some of the applications.  I told her, what's the point of having an app store if you can use the apps with the phone?!?!  And I didn't install anything out of the ordinary.  Just the standard popular apps.

I got my replacement unit from T-mobile.  It's not doing the reboot, but I get weird things that happen from time to time.  Random slowness, icons disappearing, call log erased by itself.  Then today, I put the phone down to take a shower, after I was done, I couldn't turn the phone back on.  The screen went black.  I had to pull the battery.

This is not that big of a deal coming from a Blackberry.  BUT, I got the clear case with the kickstand, and it's a pain in the butt to get off the phone to pull the battery.  ARGH!  I'm contemplating not using the case, but I'm worried about dropping the phone.

I have to say that I really want to like this phone. Other than these issues, the phone has been great in every other area.  I'm going to see how things pan out over time...if things don't get better, I might sell my phone on ebay and buy the Mytouch HD when it comes out.  The phone doesn't look all that great, but hopefully it will be more stable.

In terms of physical keyboard, I'm getting pretty good with Swype and with just typing, I don't use the keyboard as much.  May not need it afterall.

^^ there's a G2 update rolling out that brings WiFi calling, new radio, fixes, etc.. come back with results from the OTA

http://www.tmonews.com/2010/10/t-mobile-g2-ota-rolling-out-brings-wifi-calling/

After some observations, I think the reboots have something to do with wifi.  Here's why...

I've noticed that after bringing my phone back from powersave, the wifi doesn't reconnect.  I have to turn it off and turn it back on.

Most of my rebooting seems to happen when I'm at home in my basement. (Bad reception).  This also happened at my office where I have bad reception.

If someone else that is having this probelm can confirm this for me.  Leave wifi on and see if it locks up or reboots.  You have to be in an area with bad cell reception.

I have that issue to w/ my TP2 w/ the Wi-Fi. But its Linux ppl.

This is not that big of a deal coming from a Blackberry.  BUT, I got the clear case with the kickstand, and it's a pain in the butt to get off the phone to pull the battery.  ARGH!  I'm contemplating not using the case, but I'm worried about dropping the phone.

Packman...dont do that....this phone is far to nice to not cover it up.  Besides I still have my doubts about the z hinges...The cases to help protect is the phone falls  I'm using this case from TMO http://www.t-mobile.com/shop/AddOns/Accessories/AccessoryDetailPopUp.aspx?accessory=43811b16-96c0-47c8-b549-1d00f4d04c5e&inCart=True&catCode=21.  It's the soft gel..it's a little bulky, but not much more than any other...$16.  It's very easy to take off...like you I have had to do a few battery pulls..but I think this is just in Blackberry DNA.  I have had issues it with reboots and a very loose hinge.  I called Tmo up and complained..so they sent a new device..I'm getting it today.

Not sure if this will help everyone, but I've had the same random-reboot thing happen with my G2 a few times and it mostly seemed to be when I put the phone in my pocket. It was almost like there was a loose connection or something.
 
The last time it happened, when I removed the battery to get it going again, I noticed that when you close the battery compartment door there are actually two clicks. One will close it, but not as tight as it can be. Try pressing tightly until you get the second click.
 
Since I did that I haven't had any more problems with restarts.

My Nexus One randomly rebooted yesterday. I placed it back in the glove, and when I took it out, the phone went back to the SIM lock password screen.