Charged with $4300 on a single day

Long story short, I am being billed over $4300 for 298MB of data transfer on a single day, at $15 per MB. I believe it to be a mistake as my usage pattern averages at ~2MB per day. When called for explanation, I was told to wait for a call withing 48hours. 6 days later I'm still waiting on the call, and my bill is due soon...

For reference, the long story is here: http://forums.t-mobile.com/t5/International/Charged-with-4300-on-a-single-day-need-your-advise/td-p/459125

I would cause havoc. Go into a T-Mobile store instead of calling them & show them.

I would also cause havoc, but I do have onr question why don't you have a data plan?  You said you paid 240 for data used the month before, why not get a data plan for 30 a month?

I do have an unlimited data plan. However, it is the first time I've been charged for data roaming. 3 months ago I was roaming in the same area, and was not charged a cent.

Oh ok didn't realized it was roaming, still that bill is insane.

He was traveling internationally.

T-Mobile doesn't "make up" charges. I'm sure they have better things to do than take your call complaining about data you didn't use. Pay the bill, learn from your mistakes. No ones fault but your own

if you have an android device keep in mind your phone uses data to syncronize constantly so if you are roaming it is best to change the settings on your data roaming, that was your mistake not t-mobiles.. so pay your bill and stop complaining !

Well maybe sometimes ppl can't afford that kind of money. Can you?

Is this your first time going over?

I do suggest turning off SYNC & all data options in the settings menu.

From what I know is many don't read the Users Manual & it probably isn't mentioned in the Users Manual

There are many ppl who don't know much about cell phones like my mother & both sets of grandparents.

Ppl are most likely to go through everything on their phone to learn how to do stuff but don't quite get some things.

So in this case if it is your first time. You should be told how to avoid these charges down the road.

Then be issued the $4300 credit. But if you do this a second time. You are going to be held responsible.

I would cause havoc. Go into a T-Mobile store instead of calling them & show them.

LOL that would do nothing. The reps at the store will look at you like you're an idiot and tell you to call customer care.

Ummm why do they tell you to call CS for? The stores should be doing with billing & tech help.

Retail reps do not have any system capabilities to give adjustments or fix a billing issue in any way. There's nothing we can do other than identifying a problem and telling you to call customer care to get it fixed.

We are also not allowed to call on your behalf to help with these kinds of issues, we can now get in trouble for calling in to get credits put on people's accounts...

Wow that sucks. T-Mobile seems the only one to have this rule. I know Verizon can handle the billing. AT&T may be able too. USCC I definitely know can & they have a repair center.

I think they used to have real customer care centers in some of the busier stores that had all of the real CC capabilities, but they now want everyone in the retail store to focus solely on selling things and activating new lines and leave billing issues to customer care.

Yes but ppl may not want to call in to speak to someone. They may want to go face to face. But I guess its a cheaper way.

Think about it this way, if you buy a computer from Best Buy, and you have problems with it, do you go to the sales person you got it from to fix it? No, they don't deal with that, you go to the Geek Squad department since they handle repairs.  Or if you had some issue with the store itself, instead of going to the sales person, you go to the Customer Service section. In a T-Mobile store, everyone there is a sales person, there is no customer service or tech support.  There is no one to go to because T-Mobile handles all of those things over the phone.

I'm definitely not saying that's how it should be. But that's how it is because T-Mobile doesn't care.

I thought best buy has Geek Squad tech in stores?

Whoa! Which way should I vote...?  That's a hard one.  I DO know, that the CS phone # given on TMobile.com is NOT...I repeat, NOT the one used by the individual stores. (They) contact what appears to me to be a higher-leveled group of CSR's.

I would explain what things he needs to do next time & since this is his first time to credit. I believe that sometimes ppl need a chance.

I thought best buy has Geek Squad tech in stores?

Yes thats the point im trying to make, best buy has their tech department in stores, tmobile does it over the phone. its just the different ways the companies are set up.