Eddie is one of the south east region HTC managers for T-Mobile. He runs store trainings and also take input/give advice about HTC's lineup. He was also the first official HTC person I showed the Hero Rom back when Android Sense was first available.
If you love HTC and want to know more about them, follow him on twitter, he usually posts about his adventures to different places for launches and training or meetings! You can always give him your two cents, it will probably fall on a better ear than a csr on the phone! Plus, he is a really nice guy!http://twitter.com/HTCEddie