I have a different kind of problem. a problem that I never, NEVER thought I'd have. If I had stayed with Sprint, I'd expect this B.S. but T-Mobile??!!!
(I used to work for both Sprint, and T-Mobile, and the tactics Sprint were discusting.) I have had T-Mobile service for about 13 mos. now, and have gone through not 2, not 4, not 5, but 7, wings. Each time it's something different. The volume doesn't work, screen not responsive, reboots consistantly, etc.
I contacted customer service back in Dec. and offered a G1. I can't use android, need Windows Mobile, Touch screen. I have about 20 different EMT/Paramedic programs that I need daily, and only work on this type of device. That being said, and the number of wings I've gone through, There wasn't anything for me to do but keep getting wings sent to me, and eventually sending them back.
Then back in May, a rep said that there was another option for me to try that was coming out july 21st, and if I could "hang on till then," she'd write in the notes to switch out to that phone. The Rhodium. Due to the fact that I paid $550.00 plus tax for wing, and this phone would retail for the same, it would be a "lateral move over to another device."
I called back right after to confirm the notes with another rep twice, BOTH CONFIRMED THE NOTES, AND ONE RE POSTED A NOTE OF ME CALLING TO CHECK ON THE ORIGIONAL NOTE. I called back on July 21, and they said that it wasn't out yet, SAW THE NOTES ON MY ACCOUNT, but couldn't do anything because "the device wasn't in the system yet." They said call back again, on August 12th.
I called as they instructed on August 12th, and asked to switch out the device. She put me on hold for about 15 min. and said she needed to talk to a supervisor, and finally said that she couldn't find the origional note. HOWEVER, COULD FIND THE SECONDARY NOTE OF ME CHECKING ON THE ORIGIONAL NOTE.
I spent the entire day callig back and trying to figure out what the crap is going on. I tried the aggressive approach, the gentle approach, the naive approach, all to a "sorry, there's no note in the account." And when I mentioned the secondary note with the last 2 reps I spoke with, they then DENIED ANY SECONDARY NOTE BEING THERE!!!!
My wing's softkeys stopped working, and asked what to do, and now, got another pos wing.
Blatant lying, either from the first rep saying there would be a note, (even though 2 other reps varified it, wrote a note about me checking on it, and a rep varifing the secondary note, which later was also denied being there) it, is disrespectful, discusting, and totally out of the ordinary for T-Mobile.
I'm screwed, Paying over 249.00 in service a month, never been late, and this is how I'm treated. Like an idiot who doesn't have any memory or recollection of something that is tied into one of my bills. This company is slipping.
Not to mention the Flex-Pay customer service/English class 101. I don't understand why T-Mobile decided to allow the treatment of the Flex-Pay customers to be so sub-standard. Although not bound by contract, customers stay month to month because the want to. Not have to. The service on the front end (actual phone service) and back end (customer support) should and is what's kept me with them thus far. As of now, I highly doubt it.