Cant change area code?

so the other day i tried to change my area code from one to another the new area code i tried to change it to is one i will soon move. On one of our phones ,while also canceling one off the plan. The one canceled and the one which we tried to change were on a certain area code, while we also had 3 other phones on our current address. The two being canceled/changed were being used by our extended family, but now they are getting there own plan on another network. So they sent us a phone with everything included. I called customer service to see if i could change the area code to where i will soon move. They said it will cost me $15 because they are a different (part/region/something).

I was wondering whats going on. We have been on the big T-Mo for over 6 years now and they would not budge at all. Why cant i change it from one area code to a new one that im not living at if i didnt live at the other in the first place?

Unfortunately, they've had this $15 number change fee in effect for quite some time now. Some people will get lucky and get that fee waived for their first number change (I know I did - fully expected to have to pay it and was pleasantly surprised when I was told they would be waiving it for me) and some people won't be so lucky. I doubt it has anything to do with WHERE you are now or where you're going to be, just the actual act of changing the number itself.

Maybe you'll get lucky next time you call and they'll waive it seeing as you've been with T-mobile for so long, but just plan for the worst (paying) and hope for the best (waive)

Ok thanks hopefully they will wave it. If not once all the contracts end this November I'm afraid I may be forced to switch since I have an uncle that works for AT&T.

Umm, no offense intended.. but from what I gathered out of your reply... you would switch just because they wouldn't waive a $15 charge? I can understand switching if a family member can hook you up with a great monthly rate... maybe I'm just misunderstanding your post though.

Good luck with getting it waived. I wouldn't attempt asking when you call in though, btw. They're not SUPPOSED to waive it, just be as friendly as possible and state you are moving to a new area and would like a new number in a different area code. Something like that. It was around that time when I was told, "Well, since this IS your first number change and you've been a loyal customer with us for so long, I wouldn't see a problem with waiving our normal $15 number change fee for you"

Then again, who knows... maybe they can't waive it anymore. Loyalty/Retentions dept probably could [and you really are thinking of switching], but I don't think you're close enough to your contract end date for them to do that for you.

yeah he manages a tech department. so i can get alot better monthly rate than the normal one.

Unfortunately, they've had this $15 number change fee in effect for quite some time now. Some people will get lucky and get that fee waived for their first number change (I know I did - fully expected to have to pay it and was pleasantly surprised when I was told they would be waiving it for me) and some people won't be so lucky. I doubt it has anything to do with WHERE you are now or where you're going to be, just the actual act of changing the number itself.

Maybe you'll get lucky next time you call and they'll waive it seeing as you've been with T-mobile for so long, but just plan for the worst (paying) and hope for the best (waive)

I've had mine changed more than once, by saying that I was receiving harassing phone calls, they overlooked the bill and I just said it was a blocked number and I never had to pay the $15 fee since I was "receiving harassing phone calls"

You might look at Google Voice.  It is free.

Unfortunately, they've had this $15 number change fee in effect for quite some time now. Some people will get lucky and get that fee waived for their first number change (I know I did - fully expected to have to pay it and was pleasantly surprised when I was told they would be waiving it for me) and some people won't be so lucky. I doubt it has anything to do with WHERE you are now or where you're going to be, just the actual act of changing the number itself.

Maybe you'll get lucky next time you call and they'll waive it seeing as you've been with T-mobile for so long, but just plan for the worst (paying) and hope for the best (waive)

I've had mine changed more than once, by saying that I was receiving harassing phone calls, they overlooked the bill and I just said it was a blocked number and I never had to pay the $15 fee since I was "receiving harassing phone calls"

I would actually warn against that because that may have worked for you, but harassing calls doesn't really matter to T-Mobile.  The $15 dollar fee is mandatory and waiveable but isn't ever supposed to be waived (with a one-time courtesy exception).  Oh and Mystictrust, CSRs still have the ability to waive it.

Well $15 is nothing compared to $36 with AT&T. They waive it for relocations and one time courtesy for harassing calls. (And yes most reps take having to waive anything seriously. So they do scrutinize over any credits you get, how far back, and for what reason.) Some CSRs are nice and will do something generously, but as said before... They don't have to waive it, especially for those who just want it waived to avoid paying.

That is exactly how you have to look at things, especially when the company you work for gives you your own adjustment limit where anything under a certain amount goes through.  And I have heard other companies charge a lot more for things like number changes/upgrade fees, and that is double the number change fee lol

Ok, so the phone that now the member of my plan lives in the place. So now is it possible to get it waived since he lives at the new address and wants to change the area from an old area code to the new one?

That is exactly how you have to look at things, especially when the company you work for gives you your own adjustment limit where anything under a certain amount goes through.  And I have heard other companies charge a lot more for things like number changes/upgrade fees, and that is double the number change fee lol

Lol yup, I only waived when necessary and depending on the situation. People don't seem to understand the limit of credits we can give. They started putting it as a stat on us, $5 per a call. Pfft, I became a little more strict about giving them out because once they get to a certain dollar amount they would write you up.