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Tech Hotline / T-mobile service outage on catalina island unknown to customer service

« on: August 17, 2011, 03:27:24 pm »

Hi - today is Wednesday, August 17, 2011, and for the past three days, t-mobile has been down here in Avalon, California, zip 90704.  Even more disconcerting is the fact that last evening as my wife used her ATT iPhone (her business line) to call T-Mobile customer support, they knew nothing about the outage that started on Monday, August 15.  The t-Mobile coverage is usually quite good in Avalon, but I am concerned about the length of this outage and the fact that customer service did not know about it.