I came to T-Mobile back in November 2006. What interested me in their service was #1 Their pricing was lower than the others. #2 Everyone I knew seemed to have them and never complain. #3 I had heard they had the best customer service. #4 Their website was appealing to me. #5 Back then their EDGE signal was among the best. When I had received my Nokia 6101 via UPS I turned it on and noticed I had full bars of EDGE. The service was even better than Verizon and I know that is very hard to say since Verizon usually provides the best coverage around. So a month had passed and I upgraded and problems began with Customer Service even tho the problems weren't that much and I still liked the service. T-Mobile finally announced that they were participating in an AWS 3G auction. While waiting for 3G service that others had around since as early as 2003/2004. I had the thought to switch companies but instead I waited for 3G. It launched in 2009 in my area and once I got to using noticed the signal quality and quality of service degrading. I got 4G service a couple years later and that didn't help much. Now were in 2013 and T-Mobile is launching LTE and I hope they get this right. On some days I am stuck on GPRS, Some EDGE and UNKNOWN Mode but on other days I get EDGE and UNKNOWN. AT&T did a turn around in the area and now the coverage is much better than T-Mobile. So has your network experience degraded over the years?