« on: November 05, 2011, 09:47:58 am »
I'm not flagged, I never call, never yell at anyone. I have called maybe a few times in the last 12 months for new phones and plans. I have a family plan. And like I said I needed the retentions department. That's how you get them. I never had an issue with hold times. My complaint is they changed their great automated system, no one else did, tmobile did. Since they changed it, it sucks. If they changed it again than great but it was horrible.
Im not the OP I just agree their customer service has gone bad. Automated systems are killing this country and the economy, all companies not just tmobile.
I wouldn't call any company for tech support. All they do is look at a Watch at a manual on a computer screen, they are unqualified. Watch the new beavis and butthead on tech support from this Thursday its hilarious
People who say ax instead of ask, Heighth instead of height. People who cant speak very well do not belong on a telephone in customer service. Heavy Philippians accents don't help either.That's my ghetto reference and could care less what the person looks like if you cant speak you shouldn't be in that position. and again that falls on the company not the person.