Im trying to do some research on how TM-US operates compared to their biz in Europe.
>>>Can someone explain how TM phones are activated?
For example - do you need to physically go into a TM branded store?
Do they have the Sim card and Handset seperate and then they are put together and the store then activate the account (via EPOS)?
How long does this take?
Or does the user have to call up a customer service rep or activate their account on the web?
Do the Sim cards already sit in the handset (in a complete box) when you buy them?
Do they sell sim cards and handsets as seperate entities?
How Does the process differ for Pre-Pay rather than contract customers?
Also - what about the process in non TM stores eg walmart etc?
Finally - just wondering - does TM do a lot of Sim only free give aways? These are very common in Europe ie they will give away a TM Sim with the hope/aim that you will switch to using their services...a kind of small loss leader
Thanks a lot - sorry if my questions seem a little strange!
For postpaid, sim and imei info is input into the computer system. (IMEI doesn't need to be right, but the system requires it). For prepaid, customers have to call in or go online
Once the info is in the system, phones usually activate in less than 5 minutes. With a number port, I'd say its typically about 6 hours nowadays for a number to port.
Sim Cards are in all of the phone boxes. However, if you want, t-mobile will sell you just a phone or activate you with just a sim card if you want.
With postpaid, every thing is done for you. With prepaid, you have to do everything yourself(unless you buy it at a retail store) you can buy a prepaid sim with 10 minutes for 10$.
Non T-mobile stores do the same thing with just a little bit more stripped down version of the software.
Any store will give you a free sim with post or flex activation...however prepaid is 10 dollars